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Blocked Emails

Learn how to manage and unblock email addresses placed on your blocklist by security filters or server errors. Enable DMI integration to easily restore recipient email delivery directly through your portal.

Email addresses are occasionally placed on our blocklist when a receiving mail server, 3rd-party security software, or an automated security algorithm rejects or bounces an email.

To unblock affected users and restore email delivery, you can manage this directly within your portal:

  1. Enable DMI Integration: Ensure your DMI integration is active. This integration must be enabled to authorize email address unblocking.
  2. Navigate to Blocked Emails: Go to the Blocked Emails section inside your admin portal.
  3. Unblock the Address: Locate the impacted email address and select Unblock.

In order to unblock these email addresses, a DMI integration needs to be enabled.