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How often are training reminders sent out?

Users who haven't completed training get reminders.

A reminder is sent 7 days after the last time an end-user interacted with the Phin LMS. Interactions that reset the reminder countdown include:

  • Visiting the LMS without interacting with a course
  • Starting or completing a course
  • Clicking on a phishing simulation and interacting with a learning moment

It's important to note that an end-user does not need to complete a training course or phishing learning moment for the reminder countdown to reset. Reminders will continue at the configured interval as long as the user has incomplete courses, or until the interval is adjusted.

Adjusting how often reminders are sent

To adjust the reminder interval, navigate to Company > Settings > Send Settings.

Use the up and down arrows, or enter a value directly in the field, to set a new interval. The allowed range is between 1 and 180 days. Click Apply Changes to save the new interval.

adjust-intervals

Example of a training reminder email is below. Note: The reminder consolidates all incomplete courses into a single notification, rather than sending a separate notice for each one.