JUL 2025
Fortify Technology, a security-focused MSP, needed to replace a large client’s legacy security awareness training. Frustrated with rising costs and growing complexity, they needed a platform that improved both the economics and the experience for users and administrators.
Phin’s ultra-simple deployment allowed them to enroll 1,100 users within 24 hours, drastically reducing management overhead and increasing the value delivered to their clients. Intelligent automation, insightful reporting, and MSP-friendly pricing made training cost-effective while freeing up resources needed to provide more value for their clients.
Partner since May 2025
Size: 11 Clients
Enrolled Users: 1,222
CEO: Bill Hunter
Evaluated Providers: KnowBe4, Huntress (Previous Provider)
“It’s a no-regrets decision. The platform does what it says on the label... I use it intentionally as a source of competitive advantage.” - Bill Hunter, Fortify Technology
Why Fortify Technology Chose Phin
“Easiest deployment of any platform I’ve worked with.” - Bill Hunter, Fortify Technology
Phin’s MSP-first engagement model, competitive pricing, rapid go-live, and easy Microsoft integration made them a natural choice for Fortify and its clients. But given the large user base waiting on business-critical migration, Phin’s ability to quickly manage large numbers of new users was a significant deciding factor.
The Fortify team was also impressed with Phin content, which they predicted users would find engaging and snackable. Phin’s powerful built-in reporting and analytics also means teams could quickly understand end-user progress and identify users and areas needing reinforcement. Finally, the straight-forward pricing means fewer surprises for Fortify leadership.
The Challenges
"Everyone's pretty sick of subscription creep." Bill Hunter, Fortify Technology
Fortify Technology inherited a client with a large user base that was on a legacy SAT provider due to be retired. This would require Fortify teams to quickly migrate a large number of users to the new platform with maximum speed and minimum disruption. This large user base also drove Fortify to worry about uncertain per-user costs.
It also left teams wondering how they could deliver more effective training with less intervention from busy Fortify team members. Time lost to managing manual, disconnected processes could be better spent finding ways to make training more meaningful and effective, but that couldn’t happen without an automated platform.
Phin's Solution
Phin’s simplified tenant onboarding meant Fortify could quickly migrate 1,100+ users over from their old platform. Users were almost instantly onboarded using the Microsoft Azure sync, and trainings were scheduled almost just as fast, with one-click allow-listing and automated campaign scheduling.
Even with thousands of seats to manage, Fortify’s end-users now receive access to a broader range of relevant training content. Fortify does little to no work when it comes to tedious tasks like adding new users, assigning training, and ensuring accurate and relevant training is being sent. Phin sends automated training reminders, so their techs no longer have to spend time following up with users.
Phin’s MSP-friendly pricing is cost-effective, saving Fortify money not just on the cost per seat, but also on the time saved that can be put towards higher value activities.
"The price point is really good. We pass it on for free, but there’s significant margin opportunity." Bill Hunter, Fortify Technology
Results
"The time to manage is minimal—hours a month. Most of it’s reviewing reports." - Bill Hunter, Fortify Technology
Choosing Phin helped Fortify Technology quickly transform their clients' security awareness training posture.
- 1,100 end-users onboarded in 24 hours with no bottlenecks or escalations
- Minimal ongoing management (“hours per month,” primarily for reporting and review)
- High user engagement, positive feedback on short, relevant, ”snackable” content
- Automated reporting and reminders
- 8 days median amount of time between training assignment and completion
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