If you run cybersecurity awareness training across multiple clients, you already know the drill. Most of your clients need the same core training topics. Phishing awareness. Password security. Social engineering basics. Maybe a few compliance modules depending on the industry.
The problem is that most non-Phin SAT platforms make you build those campaigns over and over again for every client. Ten clients means ten copies. Fifty clients means fifty copies.
Two hundred clients means you can write off your afternoon, your evening, and maybe even a chunk of tomorrow as well - hope you didn’t have dinner reservations.
And if you want to change something later? You get to repeat that process all over again. This is exactly the kind of operational headache Shared Campaigns in Phin Security are designed to eliminate. Instead of recreating the same campaigns across every tenant, you build it once and launch it everywhere.
Shared Campaigns allow MSPs like you to create and manage security awareness training campaigns across multiple tenants at the same time. Instead of building separate campaigns for each client environment, you create one shared campaign that can be deployed across any number of organizations.
Even better, when you update that campaign, the changes apply automatically to every tenant enrolled in it. One campaign. One place to manage it. Every client stays aligned.
Running SAT across multiple customers isn’t necessarily complicated. It's just repetitive. It drains working hours and those hours may not be billable, depending on your exact contract Ts and Cs. Most clients need similar training schedules, similar topics, and similar phishing simulations. But traditional SAT platforms still require you to manually duplicate those campaigns tenant by tenant.
The duplication adds up quickly so what used to take 10 to 20 minutes per client can easily turn into hours of work when you're onboarding new customers or launching a new training cycle. Shared Campaigns sorts it in a single setup, so now the same 10 to 20 minutes launches training across all your clients combined, not one client at a time.
For MSPs managing dozens or hundreds of organizations, the savings are enormous in terms of time, headaches, and caffeine.
When a new client joins your MSP, you don't have to build their training program from scratch. You simply enroll them into the campaigns you're already running.
They immediately inherit the same training structure you're delivering to your other customers.
That means:
• Faster onboarding
• Less setup work for your team
• Consistent training across every client environment
Instead of reinventing the wheel every time a new company signs on, you simply plug them into the system you've already built.
"Like most things in Phin, it's very set it and forget it. I appreciate that!" - Terrick Sauer, TSR Solutions
This feature becomes even more valuable when an MSP is migrating from another security awareness training platform. One of the biggest concerns when switching providers is the workload involved in rebuilding campaigns. If you're managing dozens of tenants, recreating those campaigns one by one can easily take days. In some cases, weeks. Shared Campaigns remove most of that friction - like a big squirt of WD40 right in the migration process.
Instead of rebuilding training programs tenant by tenant, you recreate your campaign structure once and apply it across every client. The transition becomes dramatically faster and much less painful for your team. Even better, your clients experience less training downtime during the process - it’s not even a win-win, it’s more like a win-win-win-win-win (clients, users, your team, you, and the clients of your clients whose data is now safer).
One MSP was able to deploy 40 clients into training within one onboarding call with Phin thanks to Shared Campaigns.
Shared Campaigns also help MSPs maintain consistency across their entire customer base.
When every tenant runs independently configured campaigns, small differences inevitably creep in. One client might receive updated training while another stays on an outdated version. Or, some clients might slip through the cracks and not be getting the right frequencies, which could affect a cyber insurance audit. Managing campaigns centrally eliminates these problems with one standardized training structure that can be rolled out across every organization you support.
That means:
• Consistent security education for all users
• Easier campaign management
• Less risk of outdated training slipping through the cracks
"I personally love this shared campaign solution; having a "global policy" is very efficient for us to roll out and make changes." - Dustin Lassiter, Fuse.Cloud
You probably already know that security awareness training works best when it's consistent and continuous. But if managing campaigns becomes a time-consuming chore, it’s easy for training to slip down the priority list. Shared Campaigns reduce the administrative overhead that normally comes with managing SAT at scale.
Instead of spending hours duplicating campaigns and syncing updates across tenants, MSPs can focus on what actually matters - helping users build better security habits.
Shared Campaigns are just one of several features designed to make life easier for MSPs.
Recent updates also include tools like Phinbox IQ for faster (phaster?) phishing triage and Dark Web Monitoring to identify compromised employee credentials.
If you're already a Phin partner, reach out to your partner experience rep to launch those new features.
And if you're evaluating new cybersecurity awareness training solutions, these tools make switching providers a lot less painful than it used to be. Go ahead and start your free trial!