Kelley Create Spends Close to 0 hrs/yr Managing SAT for 148 clients

"[Our previous provider] was just too much work. It wasn't really MSP-friendly and took a lot of time and management." - Matthew Rogers, Central Services Manager

• Had to curate their own training content (including phishing simulations)
• They needed to rebuild campaigns every time training ran out
• Spent an entire week per year setting up training campaigns
• The platform couldn’t scale with their growing customer base
• The platform was a bundled service with no intentions of improving

"What's great about Phin is the learning curve is not much of a curve. It's easy but in a good way." - Jacob Thielen, Cyber Security Administrator

Phin allows Kelley Create to move security awareness training into the background where it belongs.

Onboarding a new tenant takes just 10 minutes and training campaigns run continuously until they tell them to stop. Phin sources content from 6 different providers, providing enough monthly content for 15 years — no repeats. (That means no more annual manual set up or running out of training.)

Early on, Kelley Create’s team needed to re-create one-off campaigns to be continuous. The process to automate across all tenants was straightforward and completed in just a few days.

Integrations with Microsoft and ConnectWise further reduce service desk friction. As an MSP that handles 350 reported phishing emails per month, Phinbox IQ, the new email triaging feature, has helped ensure the correct contact is coming in. Phinbox IQ’s setup is straightforward and provides all of the information they need, like message headers, right in their help desk.

“Unless a problem comes in, there's almost zero management. That just speaks to how well the product works by itself.” - Matthew Rogers, Central Services Manager

Kelley Create spends almost zero hours on management, a big change from having previously spent a whole week at the start of each year on SAT admin.

Additionally, with only a week of Phinbox IQ under their belt, they will likely see a 5x decrease in the amount of time spent on email triaging (as seen in Phin’s other MSP partners using the feature). Assuming they spend 15 minutes per email, they have the opportunity to save 70 hours per month on email triaging. We look forward to checking back in when they’ve had time to track results!