Product

Reported Email Triaging All in One Place

Too many non-malicious emails require triaging by your higher level techs. Phinbox IQ empowers your techs, no matter the level, to triage faster and more accurately by organizing key information into a single pane of glass so there's less noise in your help desk.

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AI Powered Email Triaging

Your help desk is noisy, which means you could be missing real threats amongst the chaos of reported spam. This tool will reduce escalations, speed up time to value for your clients, and reduce friction between platforms.

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Analyze Risk with AI

Phin AI will provide analysis of email severity, URLs, and header checks, reducing escalations to your higher level techs.

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Remediate Across Tenants

In just a few clicks, you can block malicious domains across all of your tenants within Phin.

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Integrate with ConnectWise Manage

Stop switching between tools to find key information. Now you can access it all within your help desk.

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Case Study: PhinboxIQ Reduces Escalations for Certified CIO Triaging

Certified CIO was an initial beta tester of the new feature and immediately saw phintastic results.

  • Engineering time dropped from 15 minutes to 3 minutes per email
  • Nearly all incidents are now resolved by L1 techs with very few escalations
  • The average response time for a reported email threat is now less than one minute

"You've reduced the human error rate not just on the end user side, but also on the engineer side." - Joel Chambers, Escalation Specialist

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No long-term contracts and no hidden fees or surprises

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"The header breakdown that it provides makes it much less challenging for our less experienced techs and we don’t have to use a script constantly. To see those tickets come in and remove them from mailboxes without all the extra steps involved is great."

Service Manager, CNWR

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Why Choose Our Security Awareness Training Software?

When you trust Phin Security to protect your MSP, MSSP, or business, you'll gain peace of mind. We've built our platform to deliver the industry's best automation — all in an easy-to-manage format. In fact, the entire onboarding process is designed to take less than 10 minutes.

Easy Onboarding

We are committed to helping MSPs & MSSPs take the necessary steps to prevent teams from falling victim to phishing. With our superior knowledge base and customer service and support every step of the way, enhancing your security has never been easier.

See how an MSP onboarded 1,100 users in 24 hours

Seamless Integrations

Phin's open API and seamless integrations reduce frustrations for your techs.

  • ConnectWise ServiceDesk and Billing
  • Microsoft Azure Sync, Mail Delivery, and Defender
  • Google Sync
  • Financial Mail Flow rule
  • vCIO Toolbox, Lifecycle Insights, & Gradient

Simple & Relevant Training
for Employees

Security awareness training doesn’t have to be boring or disruptive. Our short, videos use real-world scenarios and cultural trends to boost engagement and retention.

Watch a content preview