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What is Phinbox IQ?

Phin’s Threat Analysis & Triaging Tool for Reported Emails

Page Index
What Can Phinbox IQ Do? ↓
Is Phinbox IQ a Premium Feature? ↓
Phinbox IQ Dependencies ↓
How Do I Configure Phinbox IQ? ↓
PSA Configurations ↓

Phinbox IQ is an email analysis tool utilizing artificial intelligence to make triaging reported emails significantly more efficient for MSP technicians. Partners have reported an 80% time savings when utilizing Phinbox IQ in their triaging process.

Phinbox IQ exists as a triaging board in which emails reported by users (using Phin’s Report Phishing button in Outlook) are analyzed and displayed as tickets on the Phinbox IQ page. Phinbox IQ can also be deployed into a supported PSA ↓.

IMPORTANT: This feature is currently in Open Beta and available at the partner level integrations page (ticket icon with a Beta flag)

    What can Phinbox IQ Do?

    • Triage reported emails in one place with full context, including unwrapped URLs, sender patterns, and more.
    • Deploy Phinbox IQ in supported PSA service desk environments.
    • Take multi-tenant actions on reported emails:
      • Search and delete similar emails by sender or subject
      • Block sending domains
      • View user mail flow rules
    • Review and undo prior actions.

     

    Is Phinbox IQ a Premium Feature?

    Yes, Phinbox IQ is an additional cost to your Phin Security plan.

    IMPORTANT: While this feature is in Open Beta, it will remain available at no additional cost. Prior to Phinbox IQ becoming a paid feature of Phin’s platform, you will be notified of any change in cost to your plan, should you continue to use Phinbox IQ.

     

    Phinbox IQ Dependencies

    Below are the company integrations required to use Phinbox IQ.

    1. Report Phishing must be enabled, granted permissions, and deployed (custom-app manifest uploaded to Microsoft) for each company.
    2. Phinbox IQ must be enabled and granted permissions for each company.

     

    How Do I Configure Phinbox IQ?

    This guide will walk you through configuring the Company Integrations needed to start triaging reported emails using Phinbox IQ directly in Phin. 

    • Refer to the next section, PSA Configurations, for guides to deploying Phinbox IQ as an extension directly in supported PSAs.

    PSA Configurations

    Re-create the Phinbox IQ triaging experience directly inside of PSA service tickets.

    1. Phinbox IQ & ConnectWise (Open Beta)

    2. Phinbox IQ & Halo PSA (Closed Beta - No Guide Support Yet)

      1. If you are interested in participating in the Phinbox IQ for Halo integration, please reach out to your Phin account executive.

    What's a Beta?