Case Study

Efficient, Reliable, Simple: Why this MSP Chose Phin for SAT

Krantz Secure Technologies needed a security awareness training platform that was reliable, scalable, and easy to manage across their client base. After struggling with inconsistent reporting and operational headaches, they evaluated multiple vendors before choosing Phin. With Phin, they found a hands-off solution that sent accurate and consistent automated reports and reduced manual time spent managing training.

Why Krantz Secure Technologies chose Phin Security

“If someone asked me why we use Phin, it’s because they listen to the partners.” - Chris Fisco, Director of Technical Services

Krantz evaluated Breach Secure Now and KnowBe4 but ultimately chose Phin because it required far less manual effort to operate. Unlike other platforms that demand ongoing campaign management, Phin offered a fully managed, “white-glove” training experience. The simplicity of onboarding, combined with automated reporting and Microsoft 365 integration, made it easy to deploy across clients. Phin also stood out with their exceptional partner support and valuable check-ins — something vendors often promise but rarely deliver.

After the evaluation process, Krantz Secure Technologies decided Phin was the best fit for scaling security awareness without adding operational burden.

Size

59 Clients

Active users

2,000+

Director of Technical Services

Chris Fisco

Partner Since

2024

Previous provider

Hook Security

Evaluated providers

KnowBe4, Breach Secure Now

Challenges

Inconsistent delivery of monthly reports that weren’t reaching the correct stakeholders
Difficulty maintaining a scalable, automated process for managing training across all clients
Needed a reliable partner that listens and acts on MSP feedback

Phin's Solution

"Phin kind of maintains itself... so we’re not really in there every day." - Chris Fisco, Director of Technical Services

Phin reduces the day-to-day involvement required from the Krantz team to almost zero. Rather than actively managing the platform, they can rely on it to run in the background while still delivering value to their clients.

Instead of manually assigning training content, Krantz simply selects training categories and Phin automatically delivers relevant courses throughout the year. This allows them to maintain a consistent training experience across all clients without ongoing effort. Phin’s simplicity makes it easy for new team members to learn the platform without extensive internal training.

Phin’s Microsoft 365 integrations make onboarding new clients easy. Krantz doesn’t have to worry about simulations not delivering, or user lists not being updated as end-users come and go.

Reporting is fully automated and reliable, ensuring stakeholders receive accurate updates every month. On the MSP side, Krantz appreciates the quarterly meetings with Phin used to improve their experience with the platform and gather feedback on new and existing features.

Results

"We just sign our clients up and choose the general categories, but Phin assigns the actual courses. And that’s what we wanted — white-glove managed, security awareness training." - Chris Fisco, Director of Technical Services

Reliable, automated reporting delivered to the correct stakeholders
Faster onboarding and deployment of new clients
Scalable training program across all clients
Reduced internal operational workload