Case Study

OrbitalFire Praises Phin Security as a Transparent & Honest MSP Vendor

OrbitalFire Cybersecurity, a cybersecurity services provider, partnered with Phin Security to enhance its ability to drive real behavioral change through security awareness, not just compliance. Unlike traditional MSPs, OrbitalFire needed a platform flexible enough to support deeper cultural and human risk management goals.

Phin’s responsive partnership, open collaboration, and adaptable platform allowed OrbitalFire to tailor its approach to fit its specialized needs. Over time, this partnership has evolved into a highly trusted relationship built on shared values, respect, and innovation in human vulnerability management.

Why OrbitalFire chose Phin Security for SAT

“We like working with people we respect and who respect us back — who can be honest, high integrity, friendly, and helpful. It’s been really rewarding to see Phin grow and to be part of that.” - Reg Harnish

OrbitalFire chose Phin Security because of the people and shared vision behind the platform. CEO Reg Harnish emphasized that the company was drawn to Phin’s leadership team for their integrity, transparency, and genuine desire to help MSPs and security providers succeed.

Phin’s culture of respect, honesty, and responsiveness aligned closely with OrbitalFire’s own values as a security-first organization. Beyond technology, OrbitalFire appreciated Phin’s collaborative spirit and commitment to building a long-term, mutually beneficial partnership rather than a simple vendor relationship.

Size

86 Clients

Active users

5,990+

CEO

Reg Harnish

Partner Since

October 2020

Interview

August 2023

Challenges

Existing tools were too limited, focusing only on compliance rather than true behavioral and cultural change.
Needed better communication tools to engage users and promote awareness beyond basic training modules.
Lacked a collaborative partner who would listen to their needs and adapt based on feedback.
Most platforms were geared toward IT-focused MSPs, not specialized cybersecurity providers like OrbitalFire.
Required more diverse and flexible content delivery options to match their unique client base and security objectives.

Phin's Solution

“You’re responsive to our requests… when I think about our different vendors, you’re really at the top. You listen to us, you understand what we’re trying to do, and we feel heard and appreciated.” - Reg Harnish

Phin Security partners closely with OrbitalFire to provide a platform that evolves alongside their advanced cybersecurity goals. Rather than offering a rigid, one-size-fits-all product, Phin actively collaborates with OrbitalFire to integrate communication-driven features and support their emphasis on cultural transformation.

Phin’s responsiveness, openness to feedback, and willingness to experiment with new approaches — such as personalized communications and expanded content options — help OrbitalFire tailor awareness programs that fit their clients’ needs. The strong relationship between the two teams ensures that even specialized requests are heard, validated, and often implemented, fostering both innovation and mutual trust.

Results

“Our goal from the beginning has been security behavioral change — not just compliance and delivering monthly awareness training.” - Reg Harnish

Phin has helped OrbitalFire Security deliver behavioral change, not just compliance-based training.

29.8%

Reduction in phishing clicks between the first and fourth years of partnering with Phin.

8.11

Median number of days between training assignment and completion.

Features, Updates or Changes OrbitalFire Security Wants to See

Reg Harnish would like to see more progress toward “human vulnerability management”, including broader content syndication, enhanced communications tools, and better ways to organize and deliver customized curricula. He'd also like to fill gaps between training, metrics, and user engagement, helping MSPs focus more on cultural development and eliminating adoption barriers.