Case Study

tekRESCUE Spends Less Admin Time on Security Awareness Users Actually Engage With

tekRESCUE is a Texas-based MSP delivering a full cybersecurity suite to small and mid-sized businesses. As part of that offering, security awareness training needs to reduce risk without creating friction for end users or admins.

After switching to Phin Security, tekRESCUE rolled out engaging training, improved phishing resilience across clients, and kept ongoing platform management light.

 


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Why tekRESCUE chose Phin Security

“From the very first approach, I loved the transparency. The offer was very clear. And even though Phin has evolved, the base of who you are hasn’t changed.” - Debbie Bryan, COO

TekRescue partnered with Phin in November 2022. What stood out early was how closely the platform aligned with their values around education and client experience.

With a background in administration and education, Debbie Bryan focused on how training was delivered, not just whether it existed. Phin’s content felt approachable and engaging, designed to teach rather than to punish or embarrass.

“Remember when your science teacher was out and they wheeled in the TV?” Debbie says. “Phin is that good. People actually want to watch it.”

TekRescue also found Phin easy to work with, open to collaboration, and receptive to feedback and ideas. Guilty as charged!

Size

35 Clients

Active users

260+

COO

Debbie Bryan

Partner Since

2022

Evaluated Partners

Not disclosed

Challenges

  • Clients needed better security
  • Provider was too focused on scoring and leaderboards
  • Encouraged more punishment or embarrassment rather than positive reinforcement
  • Training needed to be more engaging to hold users' attention
  • Training needed to be relevant and memorable for users to improve their security habits

 

Phin's Solution

"We want to lift people up and raise their awareness. Phin educates you and asks you questions in a way that makes you feel like Einstein... And if you fail, there's an educational moment." - Debbie Bryan, COO

Phin made it easy for tekRESCUE to roll out security awareness training in a way that felt natural for clients. Implementation was straightforward and fit neatly into tekRESCUE's onboarding process, which includes a welcome call setting expectations around training and phishing simulations.

Since switching, tekRESCUE has seen practically no pushback from end users and they highlight Phin in their sales conversations with new clients.

Admin onboarding has also been smooth. tekRESCUE has four admins using the platform, and Debbie notes that she never hears complaints about it (and she would if there were).

Results

"Phin is one of our favorite tools because it doesn't suck your time" - Debbie Bryan, COO

tekRESCUE values behavioral change and that's what they're getting. End users increasingly report suspicious emails instead of clicking them, and leadership engagement has improved. Debbie shared an example of a CEO recalling a Phin lesson about slowing down when rushed.

Internally, tekRESCUE refers to reporting not as compliance tracking, but as celebrating progress. Phin has also become part of tekRESCUE's sales story.



76.9%
reduction in phishing clicks by a client, even while increasing the number of sent simulations.
99.9%
estimated number of clients satisfied with training. The other % have likely never watched a training.
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five-stars

"The product sells itself...All roads lead to Phin."

Debbie Bryan

Chief Operating Officer, tekRESCUE

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Features, Updates, or Changes tekRESCUE Wants to See

Debbie Ryan wanted a sample training video to share with clients during their sales process. Little did she know during the interview, we already had those queued up for her!