Case Study

TenHats Saves 20+ Admin Hours Per Week with Phin Security

TenHats, was spending 20-30 hours per month on managing training for just a few clients. They knew this wouldn't scale well with their growing client base, and needed a security awareness training provider that would be less hands-on but still provide quality training that improved their end-users' security habits.

They were also spending 5+ hours per day analyzing and triaging reported emails. While this wasn't a main focus when searching for a new provider, Phin was able to tackle this challenge for them too.

Why TenHats chose Phin Security

“Phin is saving us time, and allows us to do more with less... If we had scaled with our previous provider the way we’ve scaled with Phin, we wouldn’t make nearly as much on the margins.” - Matt Collier, Cybersecurity Services Manager

TenHats chose Phin Security because they needed a solution that could scale with their growing client base without adding more manual work. Their previous platform required too much hands-on management and wasn’t built with MSPs in mind, making it difficult to efficiently deploy and maintain training across multiple clients.

Phin stood out because it was designed specifically for MSPs, with true set-it-and-forget-it automation and simple and quick setup for new tenants. The ability to automate training, standardize deployments, and manage everything from a single platform allowed TenHats to deliver security awareness training in a way that was both effective and operationally efficient.

Size

16 Clients

Active users

890+

Cybersecurity Services Manager

Matt Collier

Partner Since

2022

Previous provider

KnowBe4

Challenges

Spent 20–30 hrs/month managing their previous training platform for just a few clients
Needed to cut down on admin time while continuing to support a growing client base
Previous solution required too much hands-on management and customization, making it difficult to scale
Techs were spending 5+ hrs/day analyzing and triaging reported emails
Needed shorter, more engaging training to captivate end-users and improve security habits

Phin's Solution

"Phinbox IQ is saving us a ton of time... instead of having to go to five different URLs, we can see everything in one pane of glass." - Matt Collier, Cybersecurity Services Manager

Instead of manually assigning training or building campaigns, TenHats just answers a few questions and Phin builds the entire campaigns for them in less than an hour. Phin’s automated scheduling ensures that users receive ongoing, relevant training without requiring constant oversight.

The content is quick and engaging, which drives retention and participation, and the centralized reporting makes it easy for TenHats to track progress and prove ROI to their customers.

Meanwhile, with Phinbox IQ, their engineers get all the necessary information for triaging right in their ConnectWise help desk. The AI severity feature helps them quickly identify which emails are real threats and which emails can be left alone.

This tool alone has saved them almost an entire full time employee's worth of work, so their techs can spend time on larger projects instead of reviewing emails.

Results

"I've only heard good things. The trainings are quick and easy. They provide really good value... and they keep people's attention." - Matt Collier, Cybersecurity Services Manager

6x Faster

Email triaging with Phinbox IQ cut engineering time by 83.3%, dropping from 5+ hours per day to just 50 minutes. This eliminates the need to hire additional staff for phishing analysis.