From Hours to Minutes: MSP Streamlines SAT and Phishing Analysis

• Training content was too dry, not engaging, and often missed the mark with end users
• Spent 5-10 hours per month setting up and maintaining campaigns for just a few clients
• Unable to manage multiple clients at once
• Took up to 1 hour to triage a reported email due to the lack of an efficient, standardized triaging process

"[Phinbox IQ] doing a lot of the legwork without having to actually touch the email itself is super useful. An entry-level technician can just read the screens, make the determination, and do the follow-up actions that you, as a company, set internally." - Tyler Shoemaker, IT Manager

Phin's onboarding process is quick and intuitive, allowing their team to onboard one client in just 10 minutes. After clients are set up, the campaigns run themselves, making ongoing maintenance minimal and eliminating the need for constant adjustments and oversight.

Phin's Shared Campaign feature allows them to standardize campaigns across all clients at once, reducing repetitive work and ensuring consistency.

The training content is sourced from 6 different providers with a wide range of formats and topics, including Sunday cartoon styles and celebrity cameos. This keeps training interesting, engaging, and relevant for every type of user.

Lastly, Phinbox IQ transforms how their technicians handle reported phishing emails. Instead of relying on inconsistent processes or manual investigation, technicians now have a centralized view with email headers, AI analysis, and threat indicators all in a single pane of glass. This standardization enables even entry-level technicians to confidently assess threats without extensive training. Computers Nationwide is now able to remove malicious emails across all tenants before other users have a chance to interact with them.

"We're saving minutes to hours... Is it fair to charge a client when you probably triaged three emails in the time it used to take to triage one? Because it is so quick now. We're trying to be fair to ourselves and  be fair to the clients." - Tyler Shoemaker, Computers Nationwide

With Phin, users are more engaged in their security awareness training and technicians can be more proactive responding to threats. Computers Nationwide now has a quick, 5 minute process in place for triaging reported emails that allows even entry level techs to efficiently and accurate analyze reported emails.