How Secur-Serv Simplified Security Awareness Training Across 60+ Clients with Phin

“We ran into some challenges with the language model with our other  provider. They weren't able to always deliver it in the language that we wanted to our end users." - Bruce Kenkel

• Limited customization options for different client needs.
• Difficulty delivering training in the preferred language for multilingual organizations.
• Customer onboarding required more effort than desired.
• Needed more engaging training to improve phishing click rates and overall security habits.
  

"We've felt very confident that it's delivering relevant content to our end users and giving them the awareness they need in the world today." - Bruce Kenkel

After implementing Phin, Secur-Serv found that onboarding new customers became much more straightforward. Their implementation engineers worked directly alongside Phin during their first deployment, documented the process, and built standardized procedures that the rest of the team could easily follow. Those documented workflows now allow any technician to onboard new customers consistently while maintaining Secur-Serv's internal standards.

The platform’s customization capabilities also solved one of their biggest challenges. Secur-Serv can tailor training to different customer environments while still maintaining standardized templates that simplify support and administration.

The quality of the training itself has also been a significant improvement, and their users have access to the right languages. Rather than relying on generic content, Secur-Serv appreciates that Phin continuously delivers training based on current security threats and real-world attack techniques. Every lesson includes knowledge checks that reinforce what users learned instead of simply allowing employees to click through a video without absorbing the material.

Automated reporting has further streamlined service delivery. Customers can access reports on demand for compliance requirements, board meetings, or internal reviews through Secur-Serv's customer portal, while the MSP can easily assist whenever additional reporting is needed.

Beyond the platform itself, Secur-Serv has also taken advantage of Phin’s marketing resources, incorporating Phin’s educational materials into its own website to help explain the value of security awareness training to prospective customers. Together, these improvements have made security awareness training easier to deliver while supporting the company’s recurring managed services revenue.

“We’re trending in the right direction. It’s not where we want to be yet, but it’s always a work in progress.” - Bruce Kenkel

One year after deploying Phin, Secur-Serv has seen measurable improvements in user behavior while continuing to position security awareness training as a core managed security service.