Case Study

Triada Networks Reduces SAT Work Load with Phin

Triada Networks, an MSP focused on financial services clients, struggled with a previous security awareness provider that required too much manual management and lacked the flexibility MSPs need. Managing multiple clients’ training programs was time-consuming and inefficient.

Phin Security solved these issues by automating onboarding, simplifying management, and providing an intuitive interface tailored for MSP workflows. As a result, Triada now delivers effective, hands-off security training to clients while saving significant administrative time.

Why Triada Networks chose Phin Security for SAT

“Clearly Phin's focusing on making the lives of MSPs easier." - Raffi Jamgotchian

Triada Networks chose Phin Security primarily because of Phin’s strong focus on supporting MSPs and simplifying their day-to-day operations. Raffi emphasizes that Phin’s platform was clearly designed with MSPs in mind, offering tools and workflows that make managing client security awareness programs much easier.

He praises the onboarding process as “unbelievably easy,” which allows Triada to quickly bring new users into the system without added complexity. Beyond ease of use, Triada appreciated Phin’s responsiveness and willingness to evolve — when they provided feedback, the Phin team listened and implemented improvements to the platform and content. This level of collaboration and adaptability stood out, especially compared to other providers who were less agile or slower to act on customer input.

Ultimately, Phin’s intuitive interface, high-quality training content, and customer-centric approach made it a clear choice for Triada’s growing MSP practice.

Size

11 Clients

Active users

250+

CEO

Raffi Jamgotchian

Partner Since

July 2022

Interview

July 2023

Challenges

Too much hands-on management and oversight created more work for techs.
Couldn't scale easily and integrate with their MSP workflows.
Needed more agility and responsive feedback.
Required MSP-specific features to improve the admin experience.

Phin's Solution

"It’s not a complex UI. It’s got enough dials and knobs that you need and no more." - Raffi Jamgotchian

Phin addresses Triada’s previous challenges through a combination of automation, user-friendly design, and scalability. Phin automates Triada's originally hands-on workload — from 10-minute onboarding and automatic user syncs to scheduling ongoing training and automated training reminders— so Triada’s team can focus on higher-value tasks instead of administrative management. Raffi noted that once a new employee joins a client’s Microsoft 365 environment, “Phin just runs with it,” highlighting the seamless integration and low-maintenance setup.

The platform’s intuitive dashboard provides just the right balance of control and simplicity, eliminating the need to jump between confusing menus or tools. In addition, Phin’s team continually refines the platform based on partner feedback, ensuring it evolves alongside Triada’s needs. Together, these elements transform what had been a time-consuming process into an efficient, hands-off system that scales effortlessly across Triada’s client base.

Results

“Once we onboard a client who has Office365, we connect them with Phin, and Phin just runs with it.” - Raffi Jamgotchian

Triada Networks has been able to reduce the time spent on setting up and managing security awareness training with Phin's automation, while improving the security of their clients.

Triada Networks Reduces SAT Work Load with Phin

Why Triada Networks chose Phin Security for SAT

“Clearly Phin's focusing on making the lives of MSPs easier." - Raffi Jamgotchian

Size

Active users

CEO

Partner Since

Interview

Challenges

Phin's Solution

"It’s not a complex UI. It’s got enough dials and knobs that you need and no more." - Raffi Jamgotchian

Results

“Once we onboard a client who has Office365, we connect them with Phin, and Phin just runs with it.” - Raffi Jamgotchian

17.26%

Decrease in phishing simulation click rates between 6 and 27 months of using Phin.

100%

Clients enrolled in a continuous, automated training campaign.

"Phin has always had a culture of being extremely transparent... Which is unusual for a young company."

Raffi Jamgotchian

Features, Updates or Changes Triada Networks Wants to See